Financial Ombudsman Service, Property Ombudsman, energy, rail and retail redress schemes: free for you to use, and decided on the papers, which means the written submission is everything. A solicitor-drafted complaint sets out the facts, the rules broken and the remedy sought, so your file reads like a case, not a grievance.
Handled entirely in writing. No hearings, no meetings, no attendance required.
Prefer WhatsApp? Message us
Written advice within 24 hours of instruction. Trademarks filed within 48 hours of instruction. Documents in days, not weeks. Never "3 to 5 business days" just to hear back.
| Item | What it covers | Fee |
|---|---|---|
| Final response rebuttal | The firm's final response letter answered before escalation, often the last chance to settle without the scheme. | £345 |
| Ombudsman complaint drafted | The full submission to the FOS, Property Ombudsman or sector scheme: chronology, breaches, losses, remedy. | from £550 |
| Evidence bundle and follow-up submissions | The documents organised the way adjudicators read them, and replies to the other side's file. | from £345 |
| Provisional decision challenge | A provisional decision against you answered with the points that change outcomes. | from £550 |
Your fixed fee is confirmed in writing once I have seen your document. Pay within 24 hours of that confirmation for the reduced fee.
Bespoke and urgent matters outside the schedule: £650 per hour, capped estimates in advance.
The scheme is free; winning is not automatic. Decisions turn on the written file, and most complainants write grievances where adjudicators need chronology, rule, breach, loss, remedy. You pay for the submission being built like a case.
Financial services, including banks, insurers and lenders, go to the Financial Ombudsman Service. Estate and letting agents go to the Property Ombudsman or PRS. Energy and rail have their own schemes, and many retail sectors have ADR bodies. The triage identifies the right scheme and the deadline, which is commonly six months from the final response.
Compensation for financial loss, distress and inconvenience awards, and directions to put things right. Awards are enforceable once accepted. The submission always specifies the remedy, because schemes rarely award what nobody asked for.
Not necessarily. A provisional decision can be challenged with further submissions, and a final decision you reject leaves court routes open. The triage will say plainly which category yours is in.
Send a brief outline of your matter. You will receive a personal reply from a solicitor, with a fixed-fee quote where the scope is clear. Payment is taken before work begins; every fee is fixed in writing first.
UK · EU · US · International