1. Our commitment
Western Legal Corporation Limited is committed to providing a high standard of legal service. If something goes wrong, we want to know about it so we can put it right and improve our service.
2. How to make a complaint
If you have a complaint about the service you have received, please contact:
Santosh Pandey
Western Legal Corporation Limited
19 The Circle, Queen Elizabeth Street, London, SE1 2JE
Email: sp@westernlegal.co.uk
Phone: +44 204 577 1755
Please provide your name, contact details, a description of the problem, and the outcome you are seeking.
3. What happens next
Acknowledgement: We will acknowledge your complaint within 5 business days of receiving it.
Investigation: We will investigate the matter thoroughly. This may involve reviewing your file, speaking to relevant people, and considering what went wrong.
Response: We will send you a detailed written response within 8 weeks of receiving your complaint. The response will explain our findings, whether we consider the complaint to be justified, and if so, what we propose to do about it.
If you remain dissatisfied: If you are not satisfied with our response, or if 8 weeks have passed and you have not received a response, you may refer your complaint to the Legal Ombudsman.
4. The Legal Ombudsman
The Legal Ombudsman is an independent body that deals with complaints about poor service from lawyers in England and Wales. You can contact them if:
You have complained to us first and are not satisfied with our response, or 8 weeks have passed since you complained to us.
You must normally refer your complaint to the Legal Ombudsman within 6 months of our final response, and within one year of the act or omission about which you are complaining (or within one year of when you should reasonably have known about it).
Legal Ombudsman
PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: legalombudsman.org.uk
5. The Solicitors Regulation Authority
The SRA can help if you are concerned about a solicitor's behaviour. This is different from a complaint about poor service. Issues the SRA can consider include dishonesty, taking or losing your money, or treating you unfairly because of your age, disability, or other characteristic.
Solicitors Regulation Authority
The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Telephone: 0370 606 2555
Website: sra.org.uk
6. Regulatory information
Santosh Pandey is a Solicitor of the Senior Courts of England and Wales, regulated by the Solicitors Regulation Authority (SRA No. 641612). You can verify this independently at sra.org.uk.